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Where are you based?
You can find us at 35 Ambrose Avenue, Cheltenham, Victoria. Want to browse our stock in person? Get in touch, and we'll book a time for you to pop in.
Can I stockpile my order in case I want to add more items?
Absolutely! All you need to do is select the 'stockpile/open box' option at checkout. When you're ready to finalise your order and add postage, just email us. Stockpiles are held for one month max.
Can I special order items?
Unfortunately, no. But if you're not sold on any of our items at the moment, be sure to keep an eye on our website - new treasures pop up all the time!
Can I return items?
Some items just might not strike the right cord in you once they're in your hands - we get it. So if you're not 100% happy, you can return items in brand-new condition within 14 days of receiving them (or 30 days from your order date).
Once we get the item back - either by mail or in person - we'll sort you out with a credit or refund.
What about insurance and signature on delivery?
Shopify doesn't currently let us add insurance or signature-on-delivery at checkout. If you'd like either of these options (keeping in mind SOD is Auspost only), please email us within 24 hours of placing your order - otherwise, your package might already be on its way. We'll send you a separate invoice for the additional cost.
What happens if an item arrives broken?
After exclaiming an, 'Oh no!', here's what you'll need to do within 3 days of unpacking your order:
- Take a photo of the broken item.
- Take a photos of the packaging material.
- Take a photo of the box with the label clearly visible.
Once we get all 3 photos, we'll file a claim with Sendle of up to $100. If we used Auspost, you'll need to lodge a claim on your end. And without insurance, we can't refund items over $100. We know, it sucks.
Please note: Products with descriptions stating chips, scuffs or fragility issues (like tourmaline shedding during transit) are sold as-is and can't be refunded.
What if an order goes missing?
If your package is marked as delivered but hasn't shown up, please contact us within 3 days. Orders can only be refunded up to $100 without insurance, as per the above policy.
Can I combine shipping from the lives sales Facebook group and the website?
Yep! Choose the 'pickup', 'open box' or 'stockpile' option at checkout (even if you're not a pickup customer) and email or message us to request a combined shipping quote. We'll send a separate invoice for postage. If you don't do this and pay for shipping at checkout, the orders will be shipped separately.
Heads up: The website will temporarily lock during live sales so items don't accidentally sell on both platforms.