You can find us at 35 Ambrose Avenue, Cheltenham, Victoria. Want to browse our stock in person? Get in touch, and we'll book a time for you to pop in.

Absolutely! All you need to do is select the 'stockpile/open box' option at checkout. When you're ready to finalise your order and add postage, just email us. Stockpiles are held for one month max.

Unfortunately, no. But if you're not sold on any of our items at the moment, be sure to keep an eye on our website - new treasures pop up all the time!

Some items just might not strike the right cord in you once they're in your hands - we get it. So if you're not 100% happy, you can return items in brand-new condition within 14 days of receiving them (or 30 days from your order date).

Once we get the item back - either by mail or in person - we'll sort you out with a credit or refund.

Shopify doesn't currently let us add insurance or signature-on-delivery at checkout. If you'd like either of these options (keeping in mind SOD is Auspost only), please email us within 24 hours of placing your order - otherwise, your package might already be on its way. We'll send you a separate invoice for the additional cost. Please note that we cannot cover lost or stolen parcels without extra insurance.

After exclaiming an, 'Oh no!', here's what you'll need to do within 3 days of unpacking your order:

1. Take a photo of the broken item.
2. Take a photos of the packaging material.
3. Take a photo of the box with the label clearly visible.

Once we get all 3 photos, we'll file a claim with Sendle of up to $100. If we used Auspost, you'll need to lodge a claim on your end. And without insurance, we can't refund items over $100. We know, it sucks.

Please note: Products with descriptions stating chips, scuffs or fragility issues (like tourmaline shedding during transit) are sold as-is and can't be refunded.

If your package is marked as delivered but hasn't shown up, please contact us within 3 days. Orders can only be refunded up to $100 without insurance, as per the above policy.

Yep! Choose the 'pickup', 'open box' or 'stockpile' option at checkout (even if you're not a pickup customer) and email or message us to request a combined shipping quote. We'll send a separate invoice for postage. If you don't do this and pay for shipping at checkout, the orders will be shipped separately.

Heads up: The website will temporarily lock during live sales so items don't accidentally sell on both platforms.