Rocks For Your Soul
Rocks For Your Soul
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FAQs

Where are you based?

Cheltenham, Victoria. Please email me if you would like to book a time to browse our stock as I sell from home so appointments are essential. 

Can I stockpile my order in case I want to add more items?

Yes, just chose the 'stockpile option' at shipping. 

Can I special order items?

I can often do special orders for items that aren't too hard to source. Just email me with the stone you are after, shape, vague size and price range and I can let you know if I can source your desired item.

Can I return items?

Due to the current pandemic I am currently not offering returns due to hygiene reasons. However, once conditions become more stable I will be offering returns if items are returned in brand new condition within 14 days of the item being received. Once the item is received I can offer a credit or refund. 

What happens if an item arrives broken?

If an item comes broken I will refund the full amount of the order. If this occurs please make sure to email us a picture of the packaging. Please note that if the description of the product states that the product may be chipped beforehand (will have a discount price as such), arrives 'as in' as for super soft items that may lose some bits of the crystal during transit such as tourmaline, or has small scuffs such as common in tumble stones, the product will not be refunded. 

Can I combine shipping from the live sales Facebook group and the website?

Yes, but please ensure to select the 'PICKUP' at shipping even if you aren't a pickup customer. Please then EMAIL or Facebook message us asking for a combined shipping quote and I will write a postage invoice separately. If this is not done and postage is paid at checkout, the orders will be sent separately as shipping is dependent on the weight of the order. 

The website will become 'locked' during the live videos so that items don't accidentally sell on both platforms.


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